Awake & Dreaming uses personal information only to operate our website, fulfil purchases, communicate with people who contact or opt in to hear from us, and manage our own authorized music and advertising accounts. We do not sell personal information.
Who we are
This policy applies to Awake & Dreaming, a Canadian independent music group based in Waterloo, Ontario, and to awakeanddreaming.com, its online store, and its owner-authorized Meta application. Questions may be sent to music.awake.and.dreaming@gmail.com.
Information we collect
- Website and analytics data: device, browser, approximate location, pages viewed, referral source, and similar usage information collected through server logs, Google Analytics, and—on store pages—the Meta Pixel.
- Store information: products ordered, contact email, shipping details, transaction identifiers, consent choices, and campaign attribution. Stripe processes payment-card details; Awake & Dreaming does not receive complete card numbers.
- Communications: information you provide when emailing us or voluntarily joining an email list.
- Meta application data: identifiers, campaigns, ads, budgets, delivery states, and performance insights for Meta business assets that the band owner explicitly authorizes. The application is an internal account-management tool; it does not offer public Facebook Login or access unrelated users' accounts.
How we use information
We use information to operate and secure the site; process and support orders; respond to messages; send marketing only where consent or applicable law permits; understand site and campaign performance; and manage Awake & Dreaming's own social-media and advertising accounts.
Service providers
Information may be processed by providers that help us deliver these services, including our web host, Google Analytics, Meta, Stripe, and an email provider when a person opts in. Each provider processes information under its own terms and privacy policy. We may also disclose information where required by law or to protect users, the band, or the service.
Cookies and similar technologies
Our website uses cookies or similar technologies for analytics, security, shopping functionality, and advertising measurement. Browser controls can restrict cookies. You can also use Google's analytics opt-out tools and Meta's ad-preference controls.
Retention and security
We retain information only as long as reasonably necessary for the purposes above, legal and accounting obligations, dispute resolution, and security. We use access controls and reasonable technical safeguards, but no internet service can guarantee absolute security.
Your choices and rights
You may ask to access, correct, or delete personal information associated with you, or withdraw marketing consent, by emailing us. Depending on where you live, additional privacy rights may apply. Instructions for removing Meta access and requesting deletion are available on our data-deletion page.
Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
International processing
Our providers may process information outside Canada. Information may therefore be subject to the laws of the country where it is processed.
Changes
We may update this policy as our services or legal obligations change. The effective date above identifies the latest revision.